We want you to love every pair you order—from your go-to Sneakers to your date-night High Heels. If something isn’t quite right, we’re here to make it right.
1. Return Window
You have 30 days from the date of delivery to initiate a return or exchange for a full refund or size swap.
2. Eligibility Conditions
- Items must be in new, unworn condition with the original packaging and tags attached.
- Slippers must be returned with the hygienic liner intact (if applicable) for hygiene reasons.
- Return shipping costs are the responsibility of the customer, unless the item arrived defective or we sent the wrong size.
3. How to Initiate a Return
- Contact our support team with your order number and reason for return.
- You will receive a Return Authorization (RA) number and a prepaid return label (conditions apply).
4. Refunds & Exchanges
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. For exchanges, we will ship your new size immediately upon receipt of the returned item.
5. Damaged or Defective Items
If your Sandals or any item arrives damaged, please send photos of the packaging and product within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.